We sell parts and other
things for appliances

Who we are

We sell parts and other things for appliances

Founded six years ago

In 2009 Jared and Andy joined forces to serve people across New Zealand with spare parts for their household appliances. Andy's skills as budding web developer matched with Jared's experience as an appliance technician formed a solid foundation for the essential service that Need A Part has become.

19000 customers and counting

That is a lot of customers, for a business that had its start out of a Wellington student flat. Parts and consumables are difficult to find and often over priced; we aspire to make it easy for consumers to find any part that they need whatever the brand or type of appliance.

Parts are our speciality, not finished goods

Unlike other retailers, whose primary incentive is to sell new appliances, our only motivation is to get the correct part to your customer fast and for a reasonable price. By giving your customer the after sales service that they expect, not only will they be impressed to have a working appliance again but their loyalty to your brand will be secured.

Software custom built for distributing parts

Almost anyone can make a website to sell finished goods online; it takes something special to build an online shop that ensures users select the correct part to fit their appliance. Need A Part’s system has been built from the ground up with this purpose in mind.

Of the 6000 orders sent so far this year only 11% needed our help to choose the correct item and only 1.3% ordered the wrong product.

People buy from brands they trust

They hate when something breaks, but love when it's easy to fix

Sadly, it can be difficult to find parts

But with Need A Part, it doesn’t have to be.

Our staff are trained

Not all retail staff have the training or the knowledge. We train our staff to handle any spare part request.

We are dedicated

Retailers tend to inflate the price of parts. We are dedicated to making parts affordable.

We hold stock on hand

We have 600 lines on hand; we can even ship direct from your warehouse.

We specialise

Not all retailers provide a parts service. This is all we do.

Our database use is efficient

Even for a simple enquiry a retailer has to call you. We store heaps of info in our database we only contact you when there is no other option.

High search ranking

We designed all of our pages to provide the best answer for your customers search query on Google.

We make it easy to find the correct part

We've spent years in the business and built a platform that is proven to work

Multiple ways to navigate

Quality photography

Uncluttered website

Nationwide overnight delivery

In-depth descriptions

Helpful enquiry system

Part diagrams

Comprehensive model compatibility

Behind Need A Part

A system purpose built for fast & accurate spare part identification


Each inventory item is mapped to
compatible models


Every answer is stored in our database so
we only ask questions once


Models are linked to exploded


Stock levels are accurate
down to the second

Don't just take our word for it

Hear from some of our customers about their experience with Need A Part

Great service and very quick delivery! Website is easy to use, and no hassle to order the replacement part I needed for my vacuum cleaner.

Jeff Tebbs

Excellent web site, order processed and dispatched within hours I received the seal the this morning at 9 am fitted it straight away my breville coffee machine is now working again. THANK YOU.

Richard Jervis

What a fantastic business to purchase from. I am sorry that I didn't know you existed before I Google searched the filters for my deep fryer. Excellent communication and really quick despatch and delivery. I will gladly recommend you to my friends.

Lyn Johnston

I ordered a part for our Tefal, Actifry. I ordered it on a Friday morning and it arrived the next day with the morning mail. Absolutely amazed by the brilliant service. I am glad to know this company exists. I will definitely use them again. Many thanks.

Walter Walraven

How we can help

Choose from our range of add-ons to create the best relationship with us

Nationwide spare part distribution Nationwide consumable distribution 24/7 website access Hotline suppport
Complete back catalog of your parts Instruction manual storage Identify by exploded diagram Customers find parts easily through Google Stock level feed Stock held in our facility Call centre portal to easily manage requests Ship directly from your facility to the customer

Join these smart brands who are working with Need A Part

Get in touch

We would love to hear from you

Jared Tasker - CEO, Founder


0506 633 327 | 0274 63 72 82

2015 Need A Part Limited