In 2009 Jared and Andy joined forces to serve people across New Zealand with spare parts for their household appliances. Andy's skills as budding web developer matched with Jared's experience as an appliance technician formed a solid foundation for the essential service that Need A Part has become.
That is a lot of customers, for a business that had its start out of a Wellington student flat. Parts and consumables are difficult to find and often over priced; we aspire to make it easy for consumers to find any part that they need whatever the brand or type of appliance.
Unlike other retailers, whose primary incentive is to sell new appliances, our only motivation is to get the correct part to your customer fast and for a reasonable price. By giving your customer the after sales service that they expect, not only will they be impressed to have a working appliance again but their loyalty to your brand will be secured.
Almost anyone can make a website to sell finished goods online; it takes something special to build an online shop that ensures users select the correct part to fit their appliance. Need A Part’s system has been built from the ground up with this purpose in mind.
Of the 6000 orders sent so far this year only 11% needed our help to choose the correct item and only 1.3% ordered the wrong product.
Not all retail staff have the training or the knowledge. We train our staff to handle any spare part request.
Retailers tend to inflate the price of parts. We are dedicated to making parts affordable.
We have 600 lines on hand; we can even ship direct from your warehouse.
Not all retailers provide a parts service. This is all we do.
Even for a simple enquiry a retailer has to call you. We store heaps of info in our database we only contact you when there is no other option.
We designed all of our pages to provide the best answer for your customers search query on Google.
Multiple ways to navigate
Nationwide overnight delivery
Helpful enquiry system
Comprehensive model compatibility
Each inventory item is mapped to
Every answer is stored in our database so
we only ask questions once
Models are linked to exploded
Stock levels are accurate
down to the second
Great service and very quick delivery! Website is easy to use, and no hassle to order the replacement part I needed for my vacuum cleaner.
Excellent web site, order processed and dispatched within hours I received the seal the this morning at 9 am fitted it straight away my breville coffee machine is now working again. THANK YOU.
What a fantastic business to purchase from. I am sorry that I didn't know you existed before I Google searched the filters for my deep fryer. Excellent communication and really quick despatch and delivery. I will gladly recommend you to my friends.
I ordered a part for our Tefal, Actifry. I ordered it on a Friday morning and it arrived the next day with the morning mail. Absolutely amazed by the brilliant service. I am glad to know this company exists. I will definitely use them again. Many thanks.
2015 Need A Part Limited